Giganews: Hi, Klae! Tells us when, for how much, the last 4 digits of your card number, the expiration, and we'll look into it!
Klae: Okay! Here you are (info, info, info...)!
Giganews: Okay! We've suspended the account associated with that card, and won't allow future charges from it!
Klae: But... what about the charges, and the NSF fees they caused.
Giganews: Well, the account was USED, so we can't refund the charges.
Klae: Oh, okay, then I want to know all the personal info on the account, when they used it, and their IP address so I can tell my bank.
Giganews: We can confirm that the account is in your name, but we can't release any further information to you because of privacy reasons. If your bank contacts us, we'll cooperate with them fully.
Klae: Hold on, so it's MY account, which means MY information, but you can't release it to me? But you WILL release it to my bank?
Klae: Hello, bank? I want to tell you about some douchebags...
Bank: Please hold...
Bank: No problem, we'll get on this. Thanks for being a customer. You're awesome and we love you.