Packet 1: Configuration and Installation (in that order)
Packet 2: User Guide
Why, praytell, do they tell you how to configure the software BEFORE they tell you how to install the software? Don't they realize that as soon as my people get to step one on page one that says "Click on START, go to PROGRAMS and click on INS" they're going to call me and say "I don't got no INS on my computer"??
This means that I have to re-write all the install/configure instructions, pull them out of each packet, and insert the new ones in.
No wonder our government is in the shape it's in...