Clay: That's because we upgraded, remember.
Caller: Yeah. What do I do?
Clay: Well, what do you see?
Caller: There's a SEND button. There didn't used to be a send button.
Clay: That's the new part. What do you WANT to do?
Caller: Send my files.
Caller: What do I do?
Clay: You said there was a send button?
Clay: How about clicking it.
Caller: Oh, that's it?
Clay: Yes, that's it.